Effective Date: October 21, 2026
1. Introduction
Prime Ride Shuttles LLC (“Prime Ride Shuttles,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, request transportation services, make a reservation, or communicate with us by phone, email, or SMS text message.
2. Information We Collect
We may collect the following types of personal information:
- Contact information: Name, phone number, email address, and other contact details you provide.
- Reservation information: Pickup and drop-off locations, travel dates, pickup times, passenger details, and transportation preferences you provide.
- Communications: Information contained in inquiries, customer support requests, and communications with our team.
- SMS consent information: Your mobile number, consent status, and records of when and how you opted in or opted out of text messages, where recorded.
- Technical information: Information such as IP address, browser type, device information, and website usage data collected through cookies or similar technologies, where applicable.
3. How We Use Your Information
We use personal information to:
- Respond to inquiries and transportation requests.
- Manage reservations and provide transportation services.
- Send booking confirmations, pickup details, reservation updates, and customer service messages.
- Send SMS messages when you have provided the appropriate consent.
- Send promotional offers only when you have provided the required marketing consent.
- Improve our website and customer experience.
- Maintain business records, protect our services, prevent fraud, and comply with applicable laws.
4. How We Share Your Information
We may share necessary information with trusted service providers that help us operate our business, such as website hosting providers, reservation systems, customer support platforms, and telecommunications providers that deliver SMS messages on our behalf.
We may also disclose information when required by law or when reasonably necessary to protect our legal rights, customers, or business.
We do not sell personal information for money.
SMS consent and mobile opt-in information will not be shared with third parties or affiliates for their own marketing or promotional purposes. We may provide information to service providers solely as necessary to deliver messaging services on our behalf, subject to applicable privacy requirements.
5. SMS Text Messaging Privacy
If you opt in to receive SMS messages from Prime Ride Shuttles LLC, we may use your mobile number to send messages consistent with your consent, including transportation booking confirmations, pickup information, reservation updates, customer support responses, and promotional messages where you have separately consented.
Message frequency varies. Message and data rates may apply.
You can opt out at any time by replying STOP to a text message. For assistance, reply HELP or contact us using the information listed below.
Consent to receive SMS messages is not a condition of purchasing transportation services.
No mobile information or SMS consent will be shared with third parties or affiliates for their own marketing or promotional purposes.
6. Cookies and Website Technologies
Our website may use cookies or similar technologies to support website functionality, understand website traffic, and improve the user experience. You can manage cookies through your browser settings and any cookie controls available on our website.
7. Data Security and Retention
We use reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, or disclosure.
We retain personal information for as long as reasonably necessary to provide services, maintain business records, document consent and opt-out requests, comply with legal obligations, and resolve disputes.
No method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.
8. Your Privacy Choices
You may contact us to request access to, correction of, or deletion of your personal information where applicable law provides these rights.
You may opt out of SMS messages at any time by replying STOP. Opting out of SMS does not automatically opt you out of other communication channels for which you have separately provided consent.
9. Children’s Privacy
Our website is not directed at children for independent online use. We do not knowingly collect personal information directly from children through our website without appropriate authorization where required by law.
10. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of websites we do not operate. Please review their privacy policies before providing personal information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be published on this page with an updated effective date.
12. Contact Us
If you have questions about this Privacy Policy or our SMS messaging practices, contact us:
Prime Ride Shuttles LLC
Website: https://www.primerideshuttle.com
Email: primerideshuttle@gmail.com
Phone: (703) 969-8138
Please verify the contact details before publishing.